Terrace Dining survey helps staff improve dining experience

Food in a serving line
Written by Lisa Kaylor

Terrace Dining needs your feedback!

The staff of Terrace Dining would like to know what they are doing well and what needs improvement in a quarterly survey. This information allows staff to design menus and services that will provide patients, guests and staff with the best quality service and improved dining options.

Dining Services has always been proud to offer several concept menus to give guests a greater variety of food options. Like many public services, however, the COVID-19 pandemic created staffing shortages that affected some of these offerings.

As those staffing issues are being resolved, more of the pre-pandemic services are re-opening.

“We’ve reopened our omelet station. We’ve reopened our personal salad station. And we’re hoping to get back to putting out our full salad bar for our customers because that’s one of the things they’ve been asking for,” said Lavone Cook, Director of Food and Nutrition Services.

Additional staffing and the installation of a new point-of-sale register system have also helped improve the speed of services. Condiments were moved to a double-sided table away from the grill, which relieves congestion in that area and improves flow. These were all issues raised by previous surveys.

“Our surveys let us know if our customers are happy, for example, with every Thursday as Fried Chicken Day, or Tuesday’s Taco Salad Bar. It helps us to find a better meal selection and sometimes healthier options for our customers,” Cook said.

For even more convenience, Terrace has added the use of the Everyday App. Guests can order hamburgers, salads, sandwiches and other grab-and-go items and pay for them in the app, and then simply pick it up at a designated time and location.

The survey will take only three to five minutes to complete. As a “Thank You” for participating, respondents to the survey will be entered into a drawing for a new television. Specific prize details will be announced in a future edition of The Weekly Checkup.

Please click here to take the survey.