Wellstar, affiliated with Medical College of Georgia, is transitioning from the VIP Portal to Wellstar MyChart in October 2024. With MyChart you’ll be able to request prescription refills, manage your appointments, access your test results and message your care team.
We’ll help you throughout the transition process, but there are few ways you can prepare and stay proactive with your care. In this article, we’ll provide key dates to keep top-of-mind, instructions on how to create a Wellstar MyChart account, new features to explore in MyChart and answers to your questions. Check back often, as this page will be updated regularly with the latest information. Here’s what you need to know.
October 1, 2024, is the last day you can message your care team and request prescription refills in the VIP Portal. All VIP Portal functions will move to Wellstar MyChart October 5, 2024.
It is important to note that your health records in VIP Portal, such as after-visit summaries and lab tests results, will not transfer to MyChart. Instructions are provided in this article on how to download a copy of your records from the VIP Portal. You will no longer be able to download your records after April 1, 2025.
Access your new patient portal today! Sign up for a Wellstar MyChart account.
MyChart Help Desk
Phone: (470) 644-0419
Email: mycharthelp@wellstar.org Fax: (770) 999-2306
Hours: Monday – Friday, 8:30 a.m. – 5 p.m.
Important Dates to Know
October 1, 2024: Last day to message your provider and request prescription refills in VIP Portal
October 5, 2024: Wellstar MyChart available for use
April 1, 2025: Final day to download your healthcare records from VIP Portal
FAQ
When can I create my Wellstar MyChart account?
Sign up for your MyChart account today! You can create your MyChart account at any time and patient portal functions will be activated beginning October 5, 2024.
What is the Wellstar MyChart website address?
Visit mychart.wellstar.org. You can also learn more about MyChart at Wellstar at wellstar.org/mychart.
How do I create a Wellstar MyChart account?
- Go to wellstar.org.
- Click on Sign Up (I don’t have a code).
- Follow the instructions to create your account.
If all your information does not match what is in our system, someone will reach out to you by email within 48 hours or you can call the MyChart Help Desk at (470) 644-0419 for assistance.
Are there other ways to sign up for a MyChart account?
Yes, there are several options.
- If you have an appointment scheduled with a Wellstar healthcare professional, after October 4, 2024, an activation code will be automatically sent to the email address you have on file. This email will detail the steps to activate your MyChart account and will include a link with your activation code. If you do not see an email following your visit, check your spam folder.
- If you have recently been discharged and received a copy of your written discharge information from Wellstar, this will include an activation code to create your MyChart account. Activating your account using your written discharge information will require you to enter your zip code.
- For assistance creating your account, call the MyChart Help Desk at (470) 644-0419.
Is there a MyChart app?
Yes, you can download the app in the Apple App Store or Google Play.
Can I access Wellstar MyChart in Spanish?
To view MyChart in Spanish, go to the MyChart login page and click Ver en Español in the top right corner. At this time messages from your provider are not translated into Spanish.
Am I losing any functionality I had in VIP Portal?
There are two changes to be aware of:
- Currently in the VIP Portal you can message any provider. In Wellstar MyChart you can message providers who you have had a visit with in the past two years.
- Your VIP proxies will not automatically transfer to MyChart. You will need to complete a new MyChart Proxy Form or use Proxy invites.
Will I be able to message my providers in Wellstar MyChart beginning October 5, 2024?
To message your providers, you must re-establish your relationship as their patient within MyChart. This is an automated process that occurs after you have had an in-person or virtual visit with your physician or advanced practice provider.
How do I schedule an appointment?
There are three ways to schedule an appointment:
- Call (706) 721-CARE (2273) or (800) 736-CARE (2273) to connect with a representative who can help schedule your appointment.
- Schedule your appointment in MyChart.
- Call your physician’s office directly.
How do I schedule an appointment in Wellstar MyChart?
- Log in to your MyChart account.
- Click on Schedule an Appointment.
- From the list of your current providers, select the provider you’d like to see.
- Click Schedule Now.
- Fill in the requested information.
- Click Send Request.
It’s after October 1, 2024, and I need a prescription refill. What should I do?
You can request prescription refills through your pharmacy.
Can I request medication refills in Wellstar MyChart for medical office visits after October 5, 2024?
Yes, you can request refills through MyChart for medications ordered after October 5, 2024. Here’s how:
- Log in to your MyChart account.
- Click Menu.
- Click Medications.
- Select the pharmacy where you’d like to have your prescription filled.
- Select the medication to be refilled.
- Click Request Refill.
Will my healthcare records in VIP Portal transfer to my new Wellstar MyChart account?
Your healthcare records will not transfer from VIP Portal to MyChart. Here’s how to download your records.
- Log in to your VIP Portal account.
- Select Open My Record > Care Summaries.
- Here you will find your after-visit summaries, lab test results and other records.
- Select Download next to each document to save a copy to your electronic device.
- If you would like to print a copy for your personal records, select Print.
Wellstar reminds you to store your personal records and information in a safe, secure place.
How will the transition to Wellstar MyChart affect my VIP Portal access to my medical records?
You will have access to all your healthcare records prior to October 5, 2024, in the VIP Portal until April 1, 2025. In accordance with HIPAA laws (Code of Federal Regulation 164) and Georgia Statuses, your official medical records are stored within the Wellstar, affiliated with Medical College of Georgia, system. You have the right to access and obtain copies of your protected health information. To request your official medical records at any time, contact our Health Information Management Services Department at (706) 721-2948 or visit wellstar.org/for-patients/request-medical-records for more information.
What happens to my VIP Portal healthcare records after April 1, 2025?
VIP Portal records will be available upon request after April 1, 2025. Click here to request your records.
When will I begin to see my healthcare records from Wellstar in MyChart?
Once you have created your account, you will begin to see your after-visit summaries, lab tests results and more in MyChart for Wellstar provider visits October 5, 2024, and later. These will include hospital and medical office visits.
What test results show in Wellstar MyChart?
You will be able to see your lab test results, mammogram results and chronic disease information in your MyChart account.
What test results do not show in MyChart?
HIV and genetic testing will not be in Wellstar MyChart. You can request those records here.
Will I have new functionality in Wellstar MyChart that I do not have in VIP Portal?
Yes, you will gain new functionality in MyChart. Some of the many features include:
- Menu and search:MyChart will allow you to search for features using the Your Menu bar located on the top left of your screen.
- Request records: MyChart has a feature called Share My Record that allows patients to request their medical records.
- Schedule appointments: You can schedule appointments through MyChart without having to call your healthcare professional’s office.
- Mammograms: You can schedule and view your mammogram report via MyChart. Your physician must first place an electronic order.
- Proxy Access:
- You can request adult proxy access for a family member or caregiver via your MyChart by searching the Sharing Hub, selecting Manage Friend and Family Access and following the prompts.
- If you have power of attorney rights for an adult patient, you must provide a copy of your legal documents along with a completed Adult Proxy Form to gain MyChart proxy access.(Adulto Delegado Formulario en Español)
- For children 17 years old or younger, parents/legal guardians can be granted full access to their child’s MyChart account by completing a Child Proxy Form. (Formulario Para Representante de Menor en Español)
- When a patient turns 18 the parent/legal guardian’s proxy access will automatically be revoked because the patient is now a legal adult.
- Teen Access allows teens age 12 to 17 to have full access to their own MyChart account. Teens can invite family or legal guardians to have full proxy access to their account by using the adult proxy feature mentioned above.
- Billing:
- You can view and pay your bill through Wellstar MyChart beginning October 5, 2024.
- You will now see cost estimates for your medical care via MyChart for dates of service October 5, 2024, and forward.
- You will have the ability to set up a payment plan in MyChart.
- You will have the ability to request financial assistance through MyChart.
Who do I call if I have questions related to a patient bill I received for visits that occurred before October 5, 2024?
If you have questions about your bill, payment plan or want to make a payment, contact (888) 531-0397 or visit the Patient Bill Portal. If you have questions about extended payment plans or Access One, contact (888) 458-6272.
Who do I call if I have questions related to a patient bill that I received from Anesthesiology Associates for visits that occurred before October 5, 2024?
Please call (866) 700-2989.
Who do I call if I have questions related to a patient bill that I received from Emergency Physicians for visits that occurred before October 5, 2024?
Contact (844) 703-5532.
Who do I call if I have questions related to a patient bill in collections for visits that occurred before October 5, 2024?
- Physician bill: If you have a question related to a bill in collections or have received a call from NRS, call (866) 591-7932.
- Hospital bill:
- If you have a question related to a bill in collections or have received a call from NRS and the first letter of your last name begins with A through K, call (866) 591-7932.
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If you have a question related to a bill in collections or have received a call from BCA and the first letter of your last begins with L through Z, call (305) 909-2200.
- If you have a question related to a bill in collections and have received a call from RSI, call (706) 222-4660.
- If you are a South Carolina resident and you have a bill in collections, call (706) 222-4660.
Who do I call if I have questions about my financial assistance application for visits that occurred before October 5, 2024?
Call (706) 721-1301.
Will I still call the VIP Portal Help Desk for my VIP Portal questions after October 1, 2024?
No, you will call the MyChart Help Desk at (470) 644-0419. There will be a patient portal specialist available at this number to assist with any of your patient portal questions.
I still have questions. Who can I contact for more information?
We’re here to help. You can email us at mycharthelp@wellstar.org, call us at (470) 644-0419 or send a fax to (770) 999-2306. The patient portal help desk hours of operation are Monday through Friday, 8:30 a.m. to 5 p.m.
